If you talk to the correct person I'm not sure why they would fight it. I assume the website allowed them to go ahead and add All Included on the options page and it created a conflict between the rate and the rate code. I think the issue is that there is no All Included resident rate available. LocalLux is just a resident rate which you can't have both (which would have been ALLINCBO75 NRD. If you try making a dummy booking on the Celebrity website now for the exact same cruise, what price does it come up with? They still have the 75% off 2nd person fare which has been running since last autumn so they should add that (or rather, deduct it). But there's always a promotion or sale on.

If they removed that LOCLXALLINC then that leaves no discount or promotion on the booking at all. Hopefully this makes sense to you and to them. They should have this history in their booking system. You can ask them to fetch the price of the cruise at the time of your initial booking and see what the price difference is. They might be correct that you didn't qualify for a certain deal, but certainly shouldn't be forcing you to pay the current price of the cruise. Resident deals should not have that significant of impact on the price. Very strange that they have promos that are not applicable to certain states. I just looked at confirmations I have received and the strange thing is that they have our street address and United States but no city or state. Just curious if your confirmation has your correct address on it. Of course after all of this they tell me that they hope I have a good rest of my day - hilarious! Worst experience I've ever had with a cruise line.īefore I try to cancel flights etc is there any way to escalate this? Any celebrity people in this forum who can help? I feel like since the price has gone up they didn't care at all as they will get more revenue from a new booking. Since they would not budge and I don't have an extra $2k I had no choice but to cancel. She was unable to tell me when and who made this change that altered the price. They said that at some point after I booked someone changed my residency to WA (I've always lived in WA, my previous cruises with Celebrity have me from WA, and my account has my currant address). After 30 minutes with them consulting with someone they told me that since I live in WA I wasn't eligible for the promotion at the time and so they had remove all promotions.Īfter escalating they told me the best they could offer me was a price still $2k more than I booked - or cancel. I called and they assured me there was a mistake and they would correct it. This week we got the notification of final payment for next week and the price had increased by over $3000. This was all booked through my celebrity account on the website. They confirmed the prices in the reservation email AND in an invoice they sent. Got a great deal under the promotion they were having at the time. We booked on the July 2nd Bermuda cruise in February.

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